Introduction
At AI Financial Management Solutions, we strive to ensure complete satisfaction with our services. This Refund Policy outlines the conditions under which we issue refunds for our products and services.
By purchasing our services, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase. If you do not agree with this policy, please do not proceed with your purchase.
1. Refund Eligibility
1.1 Software and Digital Products
For AI financial management software, digital tools, and downloadable products:
- 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for most of our digital products and software solutions. If you are not satisfied with your purchase, you may request a refund within 30 days of the purchase date.
- Proof of Purchase: A valid receipt or order confirmation is required for all refund requests.
- Usage Limitations: Refunds may not be issued if you have extensively used the product or service. This determination is at our discretion.
1.2 Subscription Services
For recurring subscription services:
- Pro-rated Refunds: If you cancel a subscription before the end of the billing period, we may issue a pro-rated refund for the unused portion of your subscription period.
- Free Trial Periods: If you cancel during a free trial period, no refund will be issued as no payment has been made.
- Annual Subscriptions: For annual subscriptions, refunds are available within the first 30 days. After 30 days, refunds are provided on a pro-rated basis, less a cancellation fee (see section 2.3).
1.3 Consulting and Custom Services
For personalized financial consulting, custom AI implementations, and other professional services:
- Service Agreements: Refunds for consulting and custom services are governed by the specific terms outlined in your service agreement.
- Deliverables: If we fail to deliver the agreed-upon services or deliverables, you may be eligible for a full or partial refund as specified in your contract.
- Cancellation Prior to Service: If you cancel before work has begun, you may receive a full refund less any administrative fees.
2. Refund Conditions
2.1 Legitimate Reasons for Refunds
We consider the following as legitimate reasons for refund requests:
- The product or service does not function as described
- Technical issues that we cannot resolve within a reasonable timeframe
- Incorrect charges or duplicate payments
- The service is unavailable or unusable for extended periods
2.2 Non-Refundable Items and Services
The following items and services are generally not eligible for refunds:
- Purchases made more than 30 days ago (except as specified in subscription terms)
- Custom-developed financial algorithms or models after delivery and acceptance
- Services that have been fully performed or delivered
- Data analysis services that have been completed
- Products where the terms of sale specifically state "no refunds"
2.3 Cancellation Fees
The following cancellation fees may apply:
- For annual subscriptions canceled after 30 days: 15% of the remaining subscription value
- For custom services canceled after work has begun: Fees for work already completed plus 10% of the remaining contract value
- For scheduled consulting sessions canceled with less than 48 hours' notice: 50% of the session fee
3. Refund Processing Timeframes
3.1 Review Period
Once we receive your refund request, we will review it within 3-5 business days. We may contact you for additional information during this review period.
3.2 Processing Time
After approval, refunds are processed as follows:
- Credit Card Payments: 5-10 business days for the refund to appear on your statement
- Bank Transfers: 7-14 business days for the refund to reach your account
- PayPal or Other Digital Payment Methods: 3-5 business days for the refund to process
3.3 Refund Method
Refunds are typically issued using the original payment method. If this is not possible, we will work with you to determine an alternative refund method.
4. How to Request a Refund
4.1 Refund Request Procedure
To request a refund, please follow these steps:
- Contact our customer support team at support@aifinancemanagement.com or call +445479374205
- Provide your order number or subscription details
- Explain the reason for your refund request
- Include any relevant documentation or evidence (screenshots, error messages, etc.)
- Specify your preferred contact method for follow-up communications
4.2 Required Documentation
To process your refund request, we may require:
- Proof of purchase (receipt, order confirmation, invoice)
- Account information associated with the purchase
- Description of the issue or reason for dissatisfaction
- Documentation of any troubleshooting steps you've already taken
4.3 Refund Request Form
For your convenience, you can also fill out our Refund Request Form available on our website. This structured form ensures we receive all necessary information to process your request efficiently.
5. Exceptions to the Refund Policy
5.1 Promotional or Discounted Purchases
Products or services purchased at promotional rates or with special discounts may have different refund terms. These terms will be clearly communicated at the time of purchase.
5.2 Enterprise Agreements
Enterprise-level agreements and bulk purchases are governed by the specific terms outlined in the enterprise contract, which may differ from this general refund policy.
5.3 Force Majeure
In cases of circumstances beyond our reasonable control (natural disasters, widespread system outages, etc.), we reserve the right to modify the terms of this refund policy temporarily.
5.4 Abuse of Refund Policy
We reserve the right to refuse refund requests if we detect a pattern of excessive refund requests from a customer or evidence of abuse of our refund policy.
6. Customer Satisfaction Guarantee
We are committed to ensuring your satisfaction with our AI financial management solutions. If you experience issues with our products or services, we encourage you to contact our customer support team before requesting a refund. In many cases, we can resolve technical issues, provide additional training, or make adjustments to better meet your needs.
Our customer satisfaction guarantee includes:
- Technical support for all products and services
- Training resources to help you maximize the value of our solutions
- Personalized assistance from our financial AI specialists
7. Changes to Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. The policy that was in effect at the time of your purchase will apply to your refund request.
We will notify users of significant changes to our refund policy through:
- Email notifications to registered users
- Notices on our website
- Updates in our terms of service documentation
8. Contact Information
If you have questions about this refund policy or need assistance with a refund request, please contact us:
- By email: support@aifinancemanagement.com
- By phone: +445479374205 (Monday - Friday, 9am - 6pm GMT)
- By mail: 6 Mitchell Lake, Oliviamouth, TA4 2EY, United Kingdom
Our customer support team will respond to your inquiry within 1-2 business days.
